Disney Cruise Line - Disney Cruise Line Terms & Conditions

Disney Cruise Line - Terms & Conditions

Ticket/Cruise Contract
Your ticket is the Cruise Contract which is enclosed in every document package. You will receive this package
within 28 days of sailing. Carefully read your Cruise Contract, as it contains important terms and conditions
which govern your cruise vacation. It must be signed by all Guests upon check-in at a Walt Disney World®
hotel or prior to embarkation at the Disney Cruise Line® Terminal. In the event of conflict between the terms
and conditions contained in the Cruise Contract, these Terms and Conditions, the terms of any Disney Cruise
Line advertisement or offer, and the oral or written representations of any Disney Cruise Line representative,
the terms and conditions contained in the Cruise Contract shall control.

Minors
Minors under the age of 18 not traveling with a parent or legal guardian must be accompanied by an adult
over the age of 21 in the same stateroom. The parent or guardian of any minor not traveling with a parent or
guardian must appoint an adult to have custody and control over the minor and to contract on their behalf in
connection with the Disney Cruise Line vacation. An appointment form is enclosed in every document
package and must be signed by parent or legal guardian prior to embarkation at the Disney Cruise Line
Terminal. After 9:00 p.m. Beat Street and Route 66 are restricted to Guests 18 years and older.

Baggage, Valuables and Other Possessions
Each Guest may bring aboard the ship a reasonable amount of clothing and personal effects without charge,
not to exceed two bags per person. All Guest baggage must be stored in the Guest's stateroom and must be
labeled with the Disney Cruise Line baggage tag. Dangerous or illegal articles such as weapons, explosives,
oxygen, combustible substances or nonprescription controlled substances may not be brought to the Walt
Disney World Resort or taken aboard the ship. Any such items shall be surrendered to the Master of the
vessel at embarkation, and may be disposed of at the sole discretion of the Master. You should retain
valuables such as cash, negotiable securities or other financial instruments, gold, silverware, jewelry,
ornaments, works of art, photographic/video/audio equipment or supplies, laptop computers, cellular phones
or other valuables in your personal control as Disney Cruise Line is not responsible for damage to or loss of
these items.

Deposit/Payment Information
A deposit is required to confirm a reservation. Deposit amount will be determined at time of booking. Vacation
and cruise packages are subject to cancellation if full deposit is not received in our office within the option
period specified at time of booking. Final payment in the form of a check or credit card (Visa®, MasterCard®,
American Express®, Discover® Card, Diners Club®, Japanese Credit Bureau or Disney's Visa® Credit Card)
must be received on the date determined at the time of booking. Payment policy for group travel may vary.
Please contact your Travel Agent for complete details.

For payments by U.S. Postal Service send to:
Disney Cruise Vacations
Attention: Cash Operations
PO Box 10155
Lake Buena Vista, FL 32830

For payments by services such as
Federal Express®, Airborne®, or UPS® send to:
Disney Cruise Vacations
Attention: Cash Operations
210 Celebration Place
Celebration, FL 34747-4600

Cancellations/Refunds
Cancellations must be made by telephone or in writing. Changes to the vacation commencement date or
changes of Guest names will be considered cancellations. If the cancellation request is received 90 days or
more days prior to vacation commencement date for Category 1 through 3 or 75 days or more prior to vacation
commencement date for Category 4 through 12, 100% of the amount of the vacation price paid will be
refunded. Cancellation requests received less than 90 days prior to the vacation commencement date for
Category 1 through 3 or less than 75 days prior to the vacation commencement date for Category 4 through
12 will be assessed cancellation fees as follows, regardless of resale of stateroom or hotel room.
· 89-45 days prior to vacation commencement date (Category 1 through 3), deposit amount per Guest
· 74-45 days prior to vacation commencement date (Category 4 through 12), deposit amount per Guest
· 44-8 days prior to vacation commencement date, 50% of vacation price per Guest
· 7 days or less prior to vacation commencement date, no refund

No refunds will be made in the event of interruption or cancellation by the Guest after vacation
commencement date. All appropriate refunds will be made directly to the Guest’s credit card account or
through the Guest’s Travel Agent if the reservation is made through a Travel Agent. Disney Cruise Vacations
is not responsible for the receipt of refund monies by Guests from their Travel Agents. All travel documents
including airline tickets must be returned before refund processing can begin. Certain Travel Agents may
withhold an agency cancellation fee. Disney Cruise Line reserves the right to restrict any changes to a
reservation. All changes are subject to availability. Please note that changes made to overall party size may
result in a change to the rate. For your peace of mind, we recommend the purchase of the Vacation Protection
Plan. Insurance is not in effect until final vacation payment is made. Premiums for the Vacation Protection
Plan must be paid by the final payment due date.

Service Fees
Any changes or cancellations to your cruise vacation or Disney Cruise Line air arrangements may be subject
to additional fees including, but not limited to, service fees for documents. Please consult your Travel Agent or
Disney Cruise Vacations for further details.

Claims/Notice Requirements/Time Limits
No claim for delay, detention, personal injury, illness, emotional distress or death of a Guest, or for loss of or
damage to any property of a Guest, may be brought against Disney Cruise Line unless written notice of such
claim is provided to Disney Cruise Line within six (6) months after the date of the event upon which such
claim is based (within 30 days after the termination of the cruise for a claim of property loss or damage); and
no legal action may be brought against Disney Cruise Line for delay, detention, personal injury, illness,
emotional distress or death of a Guest, or for loss of or damage to any property of a Guest, unless such legal
action shall be commenced within one (1) year after the date of the event upon which such claim is based
(within one (1) year after the termination of the cruise for a claim for property loss or damage), and legal
process relating to such action is served on Disney Cruise Line within 120 days after filing, notwithstanding
any provision of law of any state, territory, possession or country to the contrary. All legal actions arising out of
or relating to a Disney Cruise Line vacation shall be brought, if at all, and maintained exclusively in and before
any court of competent jurisdiction located in Brevard County, Florida, to the exclusion of courts located in any
other county, state, country, territory or possession whatsoever. The only exception to this choice of forum is
when and if Disney Cruise Line asserts a petition for exoneration from or limitation of liability. Disney Cruise
Line liability for loss of or damage to property of any Guest is limited to the amount of $300 per Guest per
voyage, unless upon embarkation a Guest declares the true value of the property in writing and pays 5% of the
true value declared in excess of $300 to Disney Cruise Line, in which case Disney Cruise Line liability will be
limited to the true value declared not to exceed $5,000. All settlements will be made based on actual cash
value (replacement cost, less depreciation) up to the U.S. $300/$5,000 limits to Disney Cruise Line liability.
Losses due to ordinary wear and tear, perils of the sea and acts of God are not reimbursable. Disney Cruise
Line provides an in-room safe for your convenience; however, Disney Cruise Line shall in no event be liable
for the loss of or damage to cash, negotiable securities, gold, silverware, jewelry, ornaments, works of art,
photographic/video/audio equipment or supplies, laptop computers, cellular phones or other valuables
unless the same have been deposited with the Master or other designated representative who issued a
written receipt therefor. In the event of such deposit, Disney Cruise Line liability for loss or damage thereof
shall be limited as otherwise provided in this paragraph. Additional coverage may be purchased through the
Vacation Protection Plan which is provided through World Access Service Corporation.

Walt Disney World Resort Check-In; Ship Embarkation
Check-in time for Walt Disney World® Resort hotels is normally after 4:00 p.m. For Guests arriving early,
luggage arrangements can be made so Guests can visit Theme Parks or enjoy Resort amenities. It is
recommended that necessary items including: proof of citizenship, valuables, medications (in their original
containers) and any other personal items or other items required for check-in or embarkation be packed in
your day bag. Walt Disney World Resort check-out time is normally before 11:00 a.m. Ship's embarkation
begins at 1:00 p.m. Guests are required to be on board the ship at least one hour before scheduled sailing
time.

Included in Vacation Fare
Cruise vacation fares include shipboard accommodations on a per-Guest basis, and all meals and
entertainment as provided on board the vessel. For 7-Night Land and Sea Vacation Packages, the fare also
includes Resort accommodations, unlimited admission to all Walt Disney World Theme Parks and
attractions, except where separately priced, and unlimited use of the Walt Disney World transportation system
for the length of the Resort stay. For parties reserving a Category 1 or 2 suite for more than 5 Guests, an
additional Walt Disney World Resort hotel room will be required at additional cost.

Excluded from Vacation Fare
The Resort portion of the fare does not include meals, beverages, or any other item of a personal nature. The
cruise portion of the fare does not include shore excursions (including excursions to St. John), sightseeing or
meals ashore in the ports of call, gratuities, alcoholic beverages, soft drinks, bottled water, laundry or valet
services, or any other items not specifically included. The fare also does not include airfare, ground or
baggage transfers or Government Taxes and Fees, which consist of all taxes and fees imposed by U.S. and
foreign governmental and quasi-governmental authorities, including without limitation U.S. Customs and
Immigration fees, ship passengers international departure tax, airport passenger facility charge, flight
segment fees, international arrival and departure taxes, and sales, use and excise taxes.

Theme Park Admission
For Guests who purchase a 7-Night Land and Sea Vacation Package, all applicable admission media will be
provided at the front desk of their Walt Disney World Resort upon check-in. Admissions for the Magic
Kingdom® Park, Epcot®, Disney-MGM Studios, Disney’s Animal Kingdom® Theme Park, Blizzard Beach,
Typhoon Lagoon, Downtown Disney® Pleasure Island, and DisneyQuest® Indoor Interactive Theme Park are
valid from the day of Resort check-in through the day of Resort check-out. Admission media are not valid for
special ticket events or separately priced attractions. The type and features of admission media are subject to
change.

Cruise Health Considerations
By boarding the Disney Magic® or Disney Wonder® Guests represent themselves as physically and
otherwise fit to travel. If you have a medical condition which requires you to take prescription medication or
may require you to obtain medical care during the course of your cruise vacation, please consult with your
personal physician prior to traveling. For your convenience, a physician and nurse are on call 24 hours a day
to provide basic medical services. The physician and nurse are not employees or representatives of Disney
Cruise Line and will charge their prevailing fees for services provided at your request. Decisions regarding
medical care and treatment are personal and confidential and as such are strictly between the Guest and
physician and nurse. Disney Cruise Line is not liable for any death, personal injury, illness or emotional
distress caused by reason of any treatment, diagnosis, advice, examination, prescription or other service
provided by such medical personnel or by the failure of such medical personnel to provide any treatment,
diagnosis, advice, examination, prescription or other service. The ship's Master has the right at any time to
require any Guest to disembark for medical reasons, and compliance is mandatory. For your peace of mind,
we recommend the purchase of the Vacation Protection Plan. Insurance is not in effect until final vacation
payment is made. Payment must be made at least 60 days prior to vacation commencement date.

Holiday Shopping
Retail establishments in destination ports may be closed for certain holidays.

Right to Change Itinerary/Detention
Disney Cruise Line may in its sole discretion and without prior notice change, substitute, postpone, cancel or
deviate from any scheduled sailing, itinerary or call at any port, and may substitute another vessel for the ship,
and shall not be liable for any loss or damage incurred by a Guest as a result of any such change,
substitution, postponement, cancellation or deviation. The Guest shall pay any and all expenses incurred if a
Guest is detained on board ship or elsewhere at any stage of a voyage because of quarantine, port
regulations, prevailing applicable law, illness or other cause.

Passenger Services Act
The United States Passenger Services Act requires Disney Cruise Line to embark and disembark its Guests
at the same U.S. port. Therefore, we regret that we are unable to allow Guests to board in our first Western
Caribbean port of call, Key West.

Group Travel
Policies for group travel may vary. Please contact your Travel Agent for specifics.

Pets
No animals are allowed on board the ships except for service animals.

Refusal of Passage
Disney Cruise Line may refuse to transport or may disembark at any port any Guest who may be suffering
from a contagious or infectious disease, ill health or whose presence in the opinion of the Master may be
detrimental to the comfort or safety of other Guests or the crew, or who, in the Master's opinion, might be
excluded from landing at destination by Immigration or other governmental authorities. In such cases the
Guest shall not be entitled to any refund of fare or compensation whatsoever. Women who have entered their
24th week of pregnancy as of their embarkation date will be refused passage due to safety concerns. Neither
a physician's medical statement nor a waiver of liability will be accepted. In addition, Disney Cruise Line
cannot be held responsible or liable for any complications relating to pregnancy at any stage. Infants under 12
weeks old will not be allowed to travel aboard Disney Cruise Line ships.

Stateroom Occupancy
Occupancy of stateroom on board the ships is limited to the number of berths in that stateroom. Disney
Cruise Line reserves the right to limit the number of berths and single staterooms sold.

Ships' Registry
Ships' Registry: The Bahamas.

Transfer Information
For Guests who purchase the Disney Cruise Vacations Air Program, ground and baggage transfers are
included in your vacation package to and from the Walt Disney World® Resort (if 7-Night Land and Sea
Vacation has been purchased), Port Canaveral and a Central Florida airport. Guests who make their own air
arrangements may purchase ground and baggage transfers from Disney Cruise Vacations, which transfers
include transportation between the Walt Disney World Resort (if 7-Night Land and Sea Vacation has been
purchased), Port Canaveral and a Central Florida airport. Please note that those Guests who do not purchase
the Disney Cruise Vacations Air Program or ground transfers from Disney Cruise Vacations are responsible
for all ground and baggage transportation to and from the airport, Port Canaveral and their Walt Disney World
hotel, if applicable. We recommend that you allow a minimum of four hours at the beginning and end of your
cruise for travel time, customs clearances and security checks at Port Canaveral and the airport.

Travel Agents
We invite you to visit your local Travel Agent to make your Disney Cruise Vacations reservation. Travel
agencies are not owned or operated by Disney Cruise Vacations and act on the Guest's behalf in arranging
vacations.

Terms Subject to Change
Disney Cruise Vacations reserves the right to change all prices and other terms and conditions which appear
on this website without prior notice. Price changes will not affect bookings with paid deposit or timely final
payment, except where the increase results from increases in Government Taxes and Fees.

Single Occupancy Rates
Single occupancy fares are available upon request, subject to availability. Guests booking categories 4
through 12 will be charged 175% of the package price. Guests booking categories 1 through 3 will be
charged 200% of the package price.

Smoking/Non-Smoking Policy
For the comfort and enjoyment of our Guests, Disney Magic® and Disney Wonder® have been primarily
designated as non-smoking ships. However, we recognize that some of our Guests smoke. Therefore, to
provide an onboard atmosphere that also satisfies smokers, we have designated smoking areas in many of
our lounges and on all open-air decks and private verandahs. All staterooms are non-smoking. Disney
Cruise Line requests that all Guests observe the non-smoking areas and refrain from smoking pipes and/or
cigars in any of the public areas. These requests are made to provide a comfortable shipboard living
atmosphere for everyone.

Vacation Providers
Magical Cruise Company, Limited (doing business as Disney Cruise Line - Registered Office: 3 Queen
Caroline Street, Hammersmith, London, W6 9PE, England), DCL Island Development, Ltd., and Disney
Cruise Vacations are each separate entities and are indirect subsidiaries of The Walt Disney Company.
Disney Cruise Line is the operator of the Disney Magic and Disney Wonder ships. DCL Island Development,
Ltd. is the operator and provider of facilities on Disney's Castaway Cay. Disney Cruise Vacations acts as the
sales agent for Disney Cruise Line in booking or confirming arrangements for passage on the Disney Magic
and the Disney Wonder. All arrangements made for or by Guests for: (a) air or ground transportation or travel;
(b) shore excursions; (c) tours; (d) restaurants; or (e) other similar activities or services, are made solely for
Guests' convenience and are at Guests' risk. The providers of such activities and services are independent
contractors and are not acting as agents or representatives of Disney Cruise Vacations or Disney Cruise
Line. Neither Disney Cruise Vacations nor Disney Cruise Line shall be liable or responsible in any way for
any death, personal injury, illness or emotional distress occasioned by any Guest, or for loss of or damage to
any Guest's property, which arises by reason of any act or omission by providers of air or ground
transportation, shore excursions, tours, restaurants, hotels, theme parks or other similar services or activities.
In booking or confirming arrangements for theme parks, entertainment and other services at the Walt Disney
World Resort, as well as hotels, Disney Cruise Vacations acts as a purchaser/reseller of such
accommodations, services and activities. Disney Cruise Vacations shall not be liable or responsible in any
way for any act or omission arising from or in connection with such accommodations, services or activities.
The liability of the provider of such accommodations, services and activities may be governed by and
determined in accordance with limitations contained in applicable tariffs, laws, conventions or contracts
governing a Guest's relationship with such provider. All concessionaires and their employees operating on
the Disney Magic and the Disney Wonder, including without limitation the fitness center, spa, hair salon,
laundry, internet cafe and photo shop are independent contractors and Disney Cruise Line is not responsible
for any such parties' acts or omissions in providing any goods or services to Guests.

Walt Disney World Resort Room Location
At Walt Disney World Resort hotels, adjacent rooms, connecting rooms, specific room location and types of
rooms or bedding are on a request basis only and are subject to availability at the time of check-in. These
requests may result in additional charges to be paid directly to the Resort. Rollaways and cribs are available
at selected Walt Disney World Resort hotels on a request basis for an additional charge, subject to availability.

Perishables
Coolers are not permitted except if needed for medications, baby food, or items related to dietary constraints.
Coolers containing personal items (e.g. soda or snacks) may NOT be brought on board. Homemade, pre-
cooked or other perishable items plus any open snack containers will not be allowed to be brought on board.
We regret that we are unable to provide food preparation, refrigeration or storage on board for personal food
or beverage items.

Guests with Disabilities / Wheelchair-Accessible Staterooms
Disney Cruise Line offers accessible staterooms and suites, equipped for Guests with disabilities. Features
include: ramped bathroom thresholds, open bed frames, added phones in the bathroom/nightstand,
bathroom and shower handrails, fold-down shower seats, hand-held shower heads, and lowered towel and
closet bars. Note: Guests ,requiring a wheelchair throughout their cruise must make provisions for the use of
that wheelchair prior to the cruise.

Guests with Disabilities / Additional Services
Transfer tiers are provided at one of our feature pools. Sand wheelchairs are available at Castaway Cay.
Wheelchair-accessible restrooms are available in the shipboard common areas. Assistive Listening
Systems are available in the main theaters. Closed captioning is available for stateroom televisions and
selected onboard video monitors. Sign language interpretation is available for live performances on
designated cruise dates. Stateroom Communication Kits containing door knock and phone alerts, phone
amplifier, bed shaker notification, a strobe light smoke detector, and a Text Typewriter (TTY) are available.

Guests with Disabilities / Accommodations
If you would like to receive additional information or request accommodations for Guests with disabilities,
please discuss your needs with the reservationist at the time of booking. For information via TTY, please call
(407) 566-7455.